Bradley Kars.

Lead the technical work at an independent IT support company, delivering custom desktop and server configurations, client hardware restoration, and comprehensive software troubleshooting. Advise business and residential accounts on infrastructure components, localized networking reliability, and hardware security baselines. Hands-on repair, network setup, and security hardening for home and business clients.

Engineered and executed secure cloud migrations, orchestrating SQL Server database transfers from on-premise clinical architecture to AWS hosting frameworks. Enforced 100% data fidelity and zero-loss preservation across critical patient data pipelines using systematic validation checks. Maintained rigorous adherence to HIPAA regulations.

Maintained high-priority weekend infrastructure and application diagnostics for critical healthcare accounts. Diagnosed and mitigated complex client network configuration issues using log-based system analysis. Partnered with DevOps and engineering to escalate anomalies, engineer permanent remediations, and author SOP knowledge-base articles.

Administered corporate-grade Linux and Windows Server environments, performing clean installations, configurations, and rapid security alert responses in compliance with healthcare SLAs. Supported mission-critical healthcare applications including Evident EHR systems, Apache web services, and Terminal Server/VDI infrastructures. Managed the full technical ticket lifecycle and partnered with development teams on permanent system solutions.

Resolved over 1,000 service tickets through the full lifecycle, providing high-tier support for Windows, Office 365, mobile endpoints, and cloud-based VMs. Deployed and configured client hardware/software, established desktop imaging procedures, secure antivirus deployment profiles, and user permission hierarchies within Active Directory. Monitored hardware infrastructure and availability metrics to mitigate downtime during high-priority alerts.

Managed complete internal IT infrastructure and provided direct technical desktop support. Optimized hardware devices, core computer systems, and custom software configurations to ensure corporate network reliability. Developed project estimates and managed concurrent deployment budgets under tight deadlines.